Privacy Policy
Effective Date: October 9, 2026
PEPEKUN respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how Radhey Enterprises, operating under the brand name PEPEKUN, collects, uses, stores, and protects information when you visit pepekun.com or purchase our products.
1. Information We Collect
Depending on how you use our website, we may collect:
- Contact information: name, email address, and phone number.
- Delivery information: shipping address, city, state, and PIN code.
- Order information: products purchased, order number, order value, and order status.
- Payment information: payment status, transaction reference, account/login details, and limited transaction details provided by our payment provider.
- Technical information: browser type, device information, IP address, and website usage data, where collected.
- Customer communications: information you provide when contacting support.
We do not ask customers to share payment passwords, UPI PINs, or OTPs with us.
2. How We Use Your Information
We may use your information to process and fulfil orders; arrange shipping and delivery; confirm payments and maintain transaction records; respond to customer queries and complaints; process eligible cancellations, returns, and refunds; prevent fraud and protect website security (using Supabase); improve our products and services; and meet applicable legal, tax, accounting, and regulatory obligations. We will seek any consent required by applicable law for additional uses.
3. Payments and Third-Party Services
Payments may be processed through PhonePe, UPI QR, Razorpay, or another payment service provider offered at checkout. Payment providers may process transaction information under their own privacy policies and terms. We do not intentionally store complete card details, UPI PINs, or payment passwords on our website.
We may share necessary information with delivery partners, website hosting providers, and other service providers involved in fulfilling orders or operating our website.
4. Sharing of Information
We do not sell customers' personal information to third parties. We may share relevant information with trusted service providers where necessary to process payments, deliver orders, provide customer support, prevent fraud, or comply with legal obligations. Information may also be disclosed to appropriate authorities when required by law.
5. Data Security
We take reasonable measures to protect personal information against unauthorised access, misuse, loss, or disclosure utilizing Supabase backend architecture. However, no internet-based service can guarantee absolute security. Keep account credentials confidential and do not share OTPs, passwords, or payment PINs.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, dispute resolution, and legal or accounting requirements. Where information is no longer required, it will be deleted or anonymised as appropriate, subject to applicable law.
7. Cookies and Website Technologies
Our website may use cookies or similar technologies to support essential functionality, improve performance, or understand website usage. You may be able to control cookies through your browser settings. Disabling certain cookies may affect website features.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or exercise other available privacy rights. Contact us using the details below. We may need to verify your identity before responding.
9. Children's Privacy
Our website is intended for customers who can legally make purchases or who use it with appropriate parental or guardian involvement. We do not knowingly collect children's personal information beyond what is necessary and legally permitted for the relevant transaction.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any revised version will be published on this page with an updated effective date.
11. Contact Us
For privacy-related questions or requests, contact Radhey Enterprises, S-3 Extn, Pandav Nagar Delhi-110092, email pepekun.official@gmail.com, or phone +91 7042080708.