Refund Policy

Effective Date: October 9, 2026

At PEPEKUN, we want our customers to have a smooth and transparent shopping experience. This Refund Policy explains when refunds may be issued for purchases made through pepekun.com.

1. Our Refund Approach

PEPEKUN does not offer refunds simply because a customer changes their mind or no longer wants an item, except where required by applicable law or expressly agreed by us. This policy does not exclude any consumer right or remedy that cannot lawfully be excluded.

2. When You May Request a Refund or Other Resolution

Please contact us if you receive a product that is damaged, defective, incorrect, or materially different from its description due to an issue on our part, or if a refund is otherwise required by law. After reviewing the issue, our first preference is to offer a replacement. Depending on the circumstances, we may offer a refund or another remedy if appropriate.

3. How to Raise a Request

Email pepekun.official@gmail.com or contact +91 7042080708 via phone or WhatsApp. Provide your name, contact details used for the purchase, approximate purchase date, payment transaction reference, a description of the issue, and photos/videos of the product and packaging.

4. Reporting Time

Please contact us within 48 hours after delivery where possible so we can investigate promptly. This requested reporting period does not limit rights or remedies that apply under law.

5. Review and Verification

We may ask for reasonable information to verify the purchase and assess the reported issue. Do not send passwords, OTPs, full card details, or UPI PINs. We will communicate the decision and next steps after reviewing the request.

6. Refund Method and Timing

Where a refund is approved or legally required, it will generally be initiated to the original payment method where supported by the payment provider. We aim to process an approved refund within 5–7 working days. The time for the amount to appear may depend on the bank or payment provider.

7. Shipping Charges

Where the issue is caused by our error or a refund/return is required by law, we will address eligible shipping costs in accordance with applicable law. For other approved arrangements, shipping cost responsibility will be explained before proceeding.

8. Contact Us

For questions or complaints, contact Radhey Enterprises (PEPEKUN), S-3 Extn, Pandav Nagar Delhi-110092, email pepekun.official@gmail.com, phone +91 7042080708. We aim to acknowledge complaints within 48 hours and resolve them within the timeframe required by applicable law.