Return Policy

Effective Date: October 9, 2026

At PEPEKUN, we aim to provide quality soft toys and plushies. This Return Policy explains how to request a return or replacement for an order placed through pepekun.com.

1. General Return Policy

PEPEKUN does not provide general change-of-mind returns as a standard service. We consider returns or replacements only when an item is damaged, defective, incorrect, or materially different from its description due to an issue on our part, and in other circumstances where a remedy is required by applicable law. This policy does not remove statutory consumer rights.

2. How to Report an Issue

Contact pepekun.official@gmail.com or +91 7042080708 within 48 hours after delivery where possible. Share the name and contact details used for the purchase, approximate purchase date, payment transaction reference, a description of the issue, and clear photographs or video of the product and its packaging.

3. Review and Instructions

We may request reasonable information to verify the issue. Please wait for our instructions before sending an item back. We will explain whether the item should be returned, how it should be packed, and the next steps.

4. Product Condition

Where reasonably possible, keep the product, packaging, tags, and included accessories until we respond. Do not discard or alter a damaged or incorrect item before we have had a reasonable opportunity to review the issue. These requests will not restrict rights or remedies available under applicable law.

5. Return Shipping Costs

If a return is accepted because we sent the wrong item or the item arrived damaged or defective, we will provide return instructions and cover eligible return shipping costs as required by applicable law and the resolution agreed. For other approved returns, we will explain shipping-cost responsibility in advance, subject to applicable law.

6. Resolution

After reviewing the issue and, where relevant, receiving the product, we will communicate an appropriate resolution. Depending on the circumstances and applicable law, our primary preference is to issue a replacement; however, this may include a return, refund, or another available remedy.

8. Contact Us

For return or replacement requests, contact Radhey Enterprises (PEPEKUN), S-3 Extn, Pandav Nagar Delhi-110092, email pepekun.official@gmail.com, phone +91 7042080708. We aim to acknowledge complaints within 48 hours and resolve them within the timeframe required by applicable law.