Shipping Policy
Effective Date: October 9, 2026
PEPEKUN aims to deliver your favourite soft toys and plushies safely and conveniently. This Shipping Policy explains how orders placed through pepekun.com are processed, dispatched, and delivered.
1. Order Processing Time
Orders are generally processed and dispatched within 3–5 working days after successful payment confirmation. Orders placed on Sundays, public holidays, or outside business hours may be processed on the next business day. Processing times may vary during sales, festive periods, or other high-demand periods. If an unusual delay occurs, we will make reasonable efforts to inform affected customers.
2. Shipping Locations
We currently deliver exclusively to: All serviceable regions across India. Delivery availability may depend on courier serviceability for the customer's PIN code.
3. Delivery Time
Estimated delivery time after dispatch varies significantly depending on the destination region and courier service. The estimated total time from order placement to delivery will vary by location.
These are estimates, not guaranteed delivery dates. Delays may occur because of courier operations, weather, public holidays, incorrect address details, or other circumstances beyond our reasonable control.
4. Shipping Charges
- Standard Shipping: Customer pays for shipping if a fee is applied and displayed at checkout.
- Other Shipping Charges, if applicable: Some regions may incur higher shipping costs, which will be calculated automatically based on your destination.
Shipping charges, applicable taxes, or additional fees will be clearly communicated before the order is placed, as required by law.
5. Order Tracking
Once an order has been dispatched, tracking details may be shared through Email, WhatsApp, or our Website. Customers can use the tracking information to check shipment status where tracking is supported by the courier partner.
6. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate delivery details. If delivery fails because of an incorrect address, an unavailable recipient, or another delivery issue, the courier may attempt redelivery or return the shipment to us. Additional shipping charges, if any, will be communicated before being applied, subject to applicable law.
7. Damaged, Missing, or Incorrect Deliveries
If your order arrives damaged, contains an incorrect item, or appears to be missing an item, contact us at pepekun.official@gmail.com within 48 hours of delivery. Include your payment transaction reference and relevant photographs or video of the packaging and product to help us investigate. We will review the request and provide an appropriate resolution in accordance with our Return Policy, Refund Policy, and applicable law.
8. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery period, contact us with your payment transaction reference and tracking details, if available. We will coordinate with the courier partner where appropriate and inform you of the available next steps.
9. Contact Us
For shipping and delivery queries, contact Radhey Enterprises, S-3 Extn, Pandav Nagar Delhi-110092, email pepekun.official@gmail.com, or phone +91 7042080708.